Shipping Policy

Effective Date: January 10, 2025

At Lulu’s Makeup, we are committed to ensuring your makeup products are delivered promptly and securely. This Shipping Policy outlines the terms and conditions for shipping purchases made on https://lulussmakeup.com.

1. Shipping Locations

We currently ship to addresses within the United States. At this time, we do not offer international shipping.

2. Order Processing

  • Processing Time: Orders are processed within 1-3 business days (Monday through Friday, excluding holidays).
  • Order Confirmation: After placing your order, you will receive a confirmation email with the order details.
  • Shipping Notification: Once your order ships, you will receive an email with tracking information.

3. Shipping Methods and Costs

Shipping costs are calculated during checkout based on:

  • The weight and dimensions of the package.
  • The shipping destination.
  • The chosen shipping method.

Available shipping options and estimated delivery times will be displayed during checkout.

4. Delivery Times

Estimated delivery times depend on your location and the selected shipping method:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days

Note: Delivery times are estimates and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.

5. Free Shipping

We offer free standard shipping on orders over $75 (before taxes and discounts). Free shipping will automatically apply at checkout if your order qualifies.

6. Tracking Your Order

Once your order ships, you will receive a tracking number via email. Use this tracking number to monitor your shipment’s progress through the carrier’s website.

7. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or international locations.
  • Oversized or heavy items may incur additional shipping charges, which will be clearly indicated at checkout.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately:

To expedite resolution:

  • For damaged shipments, include photos of the damaged item and packaging.
  • For lost packages, provide your order number and tracking information.

We will work with the carrier to locate or replace the package, or provide a refund if necessary.

9. Changes to Shipping Address

If you need to update your shipping address after placing an order, contact us at info@lulussmakeup.com or 217-496-5338 as soon as possible. Address changes may not be possible once the order has been processed.

10. Contact Information

For any questions or concerns about shipping, please contact us:

  • Street: 4421 Isaacs Creek Road, Sherman, Illinois, United States
  • Phone Number: 217-496-5338
  • Email: info@lulussmakeup.com